Help & Advice


We have tried to cover as much as we can on this section of the website so any questions you have, can be answered. If you have a question that isn’t on this page then please email us your query and we will answer it straight away.



show/hideDo you have a showroom?

We are an internet based operation, therefore do not have a showroom.

However all products are available to view on the website and if you require any further information or details please contact the office on 07970 416731.

show/hideCan we collect our orders?

As we use multiple suppliers to fulfill your orders which have different despatch points around the UK therefore it is not possible to collect your orders.

show/hideDo you offer a price match service?

We do offer a price match service, however we are so confident of our prices that we do not think you will use it!

However if you do come across a price which beats ours, then please follow the steps laid on in our price matching page and we will do our checks and change the price for you.

show/hideWhat are your delivery charges?

We have tried to make our delivery charges as simple and as fair as possible.  The price you pay is dependent on the items you order and where in the country you want them delivered.

Go to our delivery charges page hopefully it explains everything more clearly.

show/hideCan I contact you?

We would love to hear from you regarding any questions you have to do with bathrooms and radiators or anything else you want to chat about!

We are available on the phone or via email and hopefully very soon via our live chat feed. For further details please go to our contact us page.


show/hideWhere do you deliver to?

We deliver to all UK postcodes.  Please refer to our delivery charges page for further details.

show/hideDo I have to create an account?

When placing an order we will need all the standard details from you in order to make a purchase.

You will be given the option as to whether you wish to create an account or make a purchase as a guest.

The benefit of creating an account, is that when you return to make your next purchase (which we are sure you will!) all your details will be already in the system, saving you time in the checkout process.

show/hideDo you offer trade accounts?

This is something that we are looking at introducing very soon. Please contact us for further details.

show/hideCan I have my delivery sent to a different address?

You can request your delivery to be made anywhere you want within the UK, just put the details into the delivery address page in the checkout.

If you create an account on the site, you will also be able to save your delivery addresses in here for future use, saving you time.

show/hideHow can I pay?

We accept all major credit and debit cards.

show/hideCan I track my deliveries?

Upon completion of your order, we will send you an email with details of your order and an ETA.

If at any point you want to chase the order, please call the team on 07970 416731 and we will be able to provide you with further details.

show/hideWhat if there is a problem with the product after delivery?

All items are covered by a manufacturers guarantee and therefore if found to be faulty, will be replaced.

Our returns policy states all you need to know about this.


show/hideHow will I know what radiator is suitable for my house?

On this site we offer you a heat calculator.

With a small amount of data input from you regarding details of the room in which you are looking for a radiator, an output figure will be calculated.

This figure represents the radiator output required to heat the room adequately.

show/hideWhat if an item is out of stock?

If an item is out of stock, you are a given a choice as to whether you wish to continue with your order and wait for your delivery or choose a different product.

If you choose to wait, we attempt to get all out of stock items replenished within 7-10 days.

On completion of your order you will receive an email confirming the order and the expected ETA of that product and we will keep you updated if the date changes.

Call 0800 123 456

Latest Testimonials

  • Really pleased... Paul Roma - Blackheath, London
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